Searching for a hot tub, while supplies are falling short of demand, could have proved to be a bad experience – as we were finding with all the local suppliers/stores in the area! But, Phoebe at Jacuzzi Hot Tubs of the Triangle turned our experience around. She promptly scheduled an appointment to meet us at her business in Holly Springs, where she provided appropriate safely measures as we are/were in a pandemic. She is/was very knowledgeable and professional. Never did she try to push anything on us. We picked a hot tub, and from there the delivery, setup and post support was outstanding. She also provided very highly skilled and professional references for contractors who updated our covered porch to handle the extra weight and for the electrical needs. The whole experience felt very ‘boutique-like’.
Our experience has been fantastic
We are very very happy with not only our choice of a Jacuzzi, but could not be more pleased with the customer service provided by Phoebe. She is incredibly helpful and responsive. We are new to hot tubs and had many questions about start up and Phoebe was right there to help us and answer our questions. Importantly, we have a small leak and Phoebe was 100% on it and set up a tech to fix it. She was also very reassuring that it could be fixed. Our experience has been fantastic